What is your Shipping Policy?
Shipping
You may choose your preferred method of shipping during checkout. Shipping options include:
- Best Way
- FedEx Ground
- FedEx Second Day
- FedEx Next Day Standard
- FedEx Next Day Priority
- USPS Express Mail
Best Way shipping is our choice of carrier and is based on the weight, invoice amount and/or destination.
Best Way shipping charges is $4.75 on orders under $35 and FREE on orders of $35.00 or more.
Shipping on your carrier account is available by request.
*Please Note: FAA regulations restrict many liquids - Ink orders may be subject to ground shipping only*
Charges for expedited shipping are based on actual published carrier charges and the weight of your total order. Most items are shipped
within 2 business of the receipt of the order from our facility in Roanoke, VA 24016.
Special Order items are subject to additional shipping charges.
Tracking information on all shipments is included on the invoices which are e-mail nightly on the day your order ships.
Residential delivery fees and address correction charge backs will be applied where appropriate.
We are responsible for the shipment up until the tracking from the carrier shows that the package has been delivered. If you require a signature confirmation for any reason, please note that on your order. If you receive a damaged package, please save all packing materials and contact us immediately so we can evaluate if we will file a claim with the shipping carrier and begin work on replacing any damaged items.